FREQUENTLY ASKED QUESTIONS

WHAT IS A VIRTUAL VISIT?

MUSC Psychiatry is now able to do virtual visits in place of an office visit, throughout the COVID-19 pandemic and beyond. This online service is available for patients of all ages, both new and returning. This is a simple process and only requires a smartphone or other device with video and an internet connection. If you can FaceTime or Skype you can do this, too.

We use musc.doxy.me. Before your visit, go to https://doxy.me/precall-test/ to test how it works on your phone or computer. On iPhone and Android smartphones, the key is enabling your camera and microphone. On a computer, please use the Chrome, Firefox, or Safari web browser. If you’re having trouble allowing access to the camera or microphone, please use this resource from doxy.me to troubleshoot

HOW DO I CHECK IN FOR MY VIRTUAL VISIT?

Use a computer or device with camera, microphone, and internet connection. Chrome, Firefox, or Safari web browsers are best. The video visit will not work on Internet Explorer.

 

Next, search for your provider and enter their virtual waiting room. Make sure to allow your browser or device to use your webcam and microphone. 

 

Allow your browser or device to use your webcam and microphone. 

 

Type in your name and click check in. 

 

Your care provider will start your visit. ​

TIPS TO GET THE BEST VIRTUAL VISIT EXPERIENCE:

  • Make sure you have a good internet connection

  • If possible, check in from a quiet and private place 

  • Test your camera and mic from the waiting room